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Protecting Content And Requesting Data Recovery In NowSignage

This article explains how NowSignage helps protect projects, screens, playlists and assets from accidental changes or deletion. It also explains how to contact our team about backups, incident recovery and deleted content.

Protecting content and requesting data recovery in NowSignage


NowSignage provides user permissions, asset locking, deletion safeguards and activity logs to help you maintain control over your account and projects. This article explains how to use these features, review unexpected changes and request assistance with data recovery.

Important: Mass Management deletion actions are permanent and cannot be undone. Always review the selected items before confirming a deletion. Recovery is not guaranteed.

 

  • Manage user access and permissions

Assign access according to each user’s responsibilities to help keep content and project settings under appropriate control.

Role Access
Account Owner Full account control, including user access and permissions.
Project Manager Broad control over assigned projects, without overall account authority.
Content Manager Manages content, playlists and schedules, with restricted access to account and platform settings.
Designer Manages the content library, including uploading, editing and deleting assets.
Viewer Read-only access to permitted areas.

Account Owners can also create custom roles with permissions for individual platform areas:

Permission What the user can do
No Access Cannot access the area.
Viewer Can view information but cannot edit or delete it.
Editor Can edit and delete within the permitted area.

Custom roles and sub-permissions also control playlist features, including asset locking, playlist asset limits and default image durations.

To maintain appropriate access:

  • Grant only the permissions needed for each user’s responsibilities.
  • Reserve editing, deletion and administrative permissions for users who require them.
  • Review access regularly and update it when responsibilities change.
  • Remove access when it is no longer required.

Protect playlist assets.

Lock assets within a playlist to help prevent unintended editing or deletion.

  • Locked items display a lock icon.
  • Only authorised users can unlock or modify them.
  • Account Owners control access to asset-locking features through role permissions.

Asset locking applies to items within a playlist. Use it alongside appropriate permissions for the content library and other project areas.



  • Understand deletion safeguards

Projects

A project cannot be deleted while it contains screens, schedules, playlists or content. These resources must be removed before the project can be deleted.

Attempting to delete a non-empty project produces an error. This requirement provides an additional review step before removing a project.

Licensed screens

Screens with active licences, including trial licences, cannot be deleted until their licences have been removed. This restriction also applies to Account Owners.

Licence removal can be handled by the NowSignaeg Support or Orders team. Raise a support ticket or Contact orders@nowsignage.com for assistance.

Bulk deletions

Mass Management allows authorised users to delete multiple screens, playlists, schedules or assets. The process includes:

  • A confirmation listing the selected items.
  • Progress notifications during processing.
  • Temporary locking of items during processing.
  • One deletion operation per resource type at a time.
  • A summary of items that could not be deleted and the reasons.

Review the confirmation carefully before proceeding.

Mass Management deletion actions are permanent and cannot be undone.



  • Review activity and audit logs

Activity records help administrators review changes, identify the associated user account and understand the outcome of an action.

Mass Actions History

Open Actions → Mass Actions History to review:

  • The user who initiated the action.
  • The number of items processed.
  • The action status and timestamps.
  • Detailed logs once processing is complete.

Screen audit logs

For an individual screen, open Monitoring → Audit Logs to review recorded activity, including:

  • What action was taken.
  • When it occurred.
  • Which user account performed it.
  • Additional details of the change, where available.

Account Owners have access to project-level and screen-level monitoring. Access for other users depends on their permissions.

Secure account access

Account Owners can enforce multi-factor authentication (MFA) to strengthen account access security.

Where Single Sign-On (SSO) is enabled, authentication and MFA are managed through the identity provider.

Use authentication controls alongside role permissions: authentication verifies access to the account, while permissions govern the actions available to each user.

 

  • Respond to unexpected changes

If content or project settings differ from what you expect:

  1. Review the scope. Check the affected content, playlists, schedules and screens.
  2. Check activity records. Review audit logs and Mass Actions History for relevant actions, user accounts and timestamps.
  3. Review permissions. Ask an Account Owner or an administrator with the appropriate permissions to adjust access where needed.
  4. Preserve the details. Keep available logs and a record of affected resources to support investigation.

Where SSO is enabled, involve your identity-provider administrator if an authentication or account-access review is needed.

 

  • Understand backups and recovery

Contact NS Support to confirm backup frequency, retention, data coverage and recovery arrangements for your account.

Include your account, relevant projects, and specify which data your enquiry concerns:

  • Uploaded images, videos and processed media.
  • Projects, screens, playlists and schedules.
  • Settings, layouts, folders and tags.
  • Users, roles and permissions.
  • Integrations, reporting or audit history.
  • Deleted content or previous versions.

Recovery options depend on the circumstances and the data involved. Support must confirm whether an individual item or previous project state can be restored. The availability of a backup does not guarantee restoration.

Local player caching serves a separate purpose. Cached content may continue playing during a network outage, but it should not be relied on to restore a deleted CMS project.

 

  • Request assistance with deletion or recovery.

If a project, screen, playlist, schedule or asset has been deleted, or you need assistance with an unexpected change:

  1. Open Support Center → Contact Support in the CMS, or visit the NowSignage Support Portal and select Open a Support Ticket.
  2. Provide the account and project identifiers, and affected items.
  3. Include the date, time and timezone of the deletion or change.
  4. Attach any available audit logs or Mass Actions History details.
  5. Describe the operational impact, including affected screens and locations.
  6. Include any access adjustments or corrective actions already taken.
  7. Track responses and provide additional information through the Ticket Hub.

Contacting Support does not guarantee restoration. Mass management deletion actions remain permanent and cannot be undone.

 

 

  • Critical incidents and support availability

For critical incidents, contact Support and clearly describe the scope and operational impact.

Service Availability
Standard support ticketing — global coverage Monday–Friday, 08:00–23:00 GMT, excluding public holidays
AI support assistant 24/7 for guidance and access to knowledge base articles

Contact Support to discuss recovery options and expected timescales for your specific incident. AI support assistant availability is separate from standard support ticketing hours.