Player content sizing is wrong

The NowSignage app is designed to adapt to and follow the hardware settings. Therefore, if you are experiencing a zoomed-in display, it is likely due to an issue with either the media player or the screen itself.

 

To resolve this issue, please take a moment to double-check the hardware settings as outlined below:

1. Exit the NowSignage App: Start by closing the NowSignage app on your device. This step is crucial as it allows you to access the device's main settings without interference from the application.

2. Access Device Settings: Navigate to the settings menu of your device. Look specifically for any display or scaling options. It’s important to ensure that the scaling settings are configured correctly. Sometimes, the settings may inadvertently be adjusted to a zoomed-in view or an incorrect aspect ratio. Verify that the display resolution is set to the recommended level for your hardware, and check if any zoom features are activated that might distort the display.

3. Check Connected Display Settings: Next, inspect the settings of the display that is connected to your media player. Many screens come with a variety of display options that can affect how content is rendered. For instance, some screens may have settings that alter the HDMI source display, causing the image to zoom in or misalign. Look for settings related to aspect ratio and ensure it is set to 16:9, which is the standard for most media content. Additionally, search for options such as "Fit to Screen" or "Screen Scaling," and adjust these settings as necessary to achieve the desired output.

By following these steps, you should be able to identify and correct any issues related to the zoomed-in display, ensuring a clear and properly formatted viewing experience.