Installing NowSignage for Samsung Tizen (Middle East (ME) Server)

IMPORTANT INFORMATION: - This Installation guide is ONLY to be used for accounts hosted on the NowSignage Middle East (ME) platform.

To confirm if your account is hosted on our ME platform. Please review the URL when you access your NowSignage account - For Middle East platform the URL will be- https://secure.me-central-1.nowsignage.com/profiles

Installation Guide:

To successfully install the NowSignage app on Samsung's Tizen-based displays, you will need to ensure the following before proceeding with the steps below:

The Screen is connected to a power source
You have the screens Remote control for the setup process.

We will walk you through the entire installation process, assuming the display is in its original factory state and has not yet been initialised.

If you've already set up some parts of the system below, you don't need to re-enter them, but we do recommend resetting to factory settings before performing this guide.

How to perform a System Reset:

Press the "Menu" button on the remote.
Scroll down the pop-up window that appears to a menu labeled "System"
Click "OK"
Scroll down to "Reset System"
Click "OK".

Start the first-time user setup by going to the "System" menu and selecting the "Start Setup" menu item.

Initial Setup

The initial setup process is straightforward and user-friendly. Simply follow the on-screen instructions to proceed through each step:

Select your language
For "Display Orientation", select the appropriate orientation for either landscape or portrait.
For "Auto Power Off", we recommend setting that to "Off".
Select your network connection and connect the display to your network.
For "Play via", select "URL Launcher".

6. When prompted for a URL:

for Tizen 4 and Tizen 6.5, enter: https://tizen-me-central-1.nowsignage.com/
for Tizen 7, enter: https://tizen7-me-central-1.nowsignage.com/

7. For "Connect to RM Server", select "Skip".
8. For "Clock Set", enter the correct date and time for your location.

Setting the date/time via NTP

If a NTP server for date/time is not set, this can occasionally cause the date/time settings to drift, so we advise the following is set to ensure this is always correct.

On the remote press:

Menu > System > Time > NTP Settings:
Network Time Protocol > Use
Server URL > pool.ntp.org
Time Zone > Select your time zone

Launching NowSignage

Press the "Smart Hub" button on the remote to bring up a menu bar. You should see NowSignage to the left of the menu.

Ensure it is selected, and press "OK" on the remote to activate NowSignage. Now simply enter in your screen PIN (located within the screen dashboard of your NowSignage account) and click activate to load your content.

Frequently Asked Questions:

Q. How to change the display orientation to portrait/landscape

Press “Home” on the remote control to exit the NowSignage app.
Then press “Menu” on the remote control. Select “OnScreen Display” and then “Display Orientation”.
Select "Landscape" or "Portrait". Press "Yes".
Then press "Home" and select the NowSignage app.
Once the app is launched, this will rotate to the orientation you have selected.

Q. How to upgrade the NowSignage app

NowSignage has remote application updates for Samsung Tizen, so to install the latest version, make sure your device is connected to the network, then simply reboot the display (full power cycle). When the display reboots, it will automatically download the latest NowSignage application and launch the app automatically after it's updated.

Q. Setting the screen to turn off/on at set times

To configure the screens on/off settings manually, follow the steps below:

Press 'Home' on the remote
Select 'On/Off Timer'
Click into 'Off Timer' and setup a schedule to when you wish the display to auto turn off.
Click into 'On Timer' and setup a schedule to when you wish the display to auto turn on, when doing this please select the 'Source' as 'URL Launcher' or on some models this will be called 'Custom App'.
Providing you have activated the NowSignage app and entered in your NowSignage PIN, this will then automatically boot the app up around your screen settings.

NOTE: On some models this will be called 'Custom App'

Alternatively, you can achieve this remotely by using our RDM feature for Samsung Tizen:

Q. How to install NowSignage via USB (Currently Tizen 4 and 6.5 only):

Insert a USB drive into your computer
Download the file below:

https://cdn.nowsignage.com/tizen/NowSignage.wgt

Visit the link below and when on the page, right click and click 'save as' to save the .XML file to your computer:

https://cdn.nowsignage.com/tizen/sssp_config.xml

Create a folder on your USB drive Root called 'SSSP'
Drag the NowSignage.wgt file and the sssp_config.xml files into this folder:
Eject the USB drive and insert this into the Samsung display USB port
Press 'Home' on the remote
Select 'URL Launcher (Settings)' or on some models this will be called 'App Management'
Press 'Install from USB device' (this will prompt you to create a PIN passcode)
The NowSignage app will now install directly from the USB to your Samsung display

Q. How to factory reset a Samsung SSSP display:

Turn the display on
Switch to HDMI/Display Port video source
Turn off the display, wait until the RED IR light starts to glow
Using IR Remote control press this sequence: MUTE - 1 - 8 - 2 - POWER ON
The display boots into the Factory/service menu
Navigate to Option using arrows on IR Remote control and confirm
Select Factory Reset
Display will reboot