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How To Deactivate A Screen Pin

How to deactivate a PIN from one screen for use on another screen.

Overview

After a screen PIN is entered into a device, it becomes active and associated with that device. The PIN can only be altered or removed once it is deactivated in your NowSignage account.

⚠️IMPORTANT:⚠️

 

The procedure depends on the device and app version in use.

Deactivation in the CMS is supported from version 5 onwards.

If the deactivation option is not visible as outlined in Step 1, please follow the alternative instructions detailed in Point 2 below.

 

 

1. Deactivating a Screen Pin in NowSignage

Follow these steps to deactivate a screen pin:

  • Log in to your NowSignage account.
  • Navigate to the project where your screen is located.
  • Go to the Screens section.
  • Locate the screen associated with the pin.
  • Edit the screen by either clicking on its name or selecting the pencil icon.
  • Click on the 'Actions' button in the top right corner.
  • Select 'Deactivate' from the dropdown menu.
  • A confirmation message will appear indicating that the PIN has been deactivated.

 

Once deactivated, the PIN is no longer associated with that device.

 

Android Devices:

If you wish to deactivate the PIN on an Android device:

  • First, deactivate the PIN in your NowSignage account following the steps above.
  • On the device, clear the app cache and data before entering the new PIN.

  • Important: If you do not complete this step, you will not be able to enter a new PIN.
 

2. Device-Specific Instructions to Deactivate a Screen PIN.

Devices such as LG, Tizen, and BrightSign Series 3/4 may not have the 'Deactivate' button available on certain models. If you do not see the option to deactivate the screen pin in the CMS, please follow these alternative steps:

  • Uninstall the NowSignage app from the device by following the specific instructions provided for your device model. - This action ensures the application cache is fully cleared.
  • Reinstall the NowSignage app on the device and enter the required screen PIN to connect a new device.

NowSignage Installation guides can be found on the following link

 

Need Help?

If you experience any issues, please contact NowSignage Support for assistance.