How To Deactivate A Screen Pin

Overview

After a screen PIN is entered into a device, it becomes active and associated with that device. The PIN can only be altered or removed once it is deactivated in your NowSignage account.

⚠️IMPORTANT:⚠️

The procedure depends on the device and app version in use.

Deactivation in the CMS is supported from version 5 onwards.

If the deactivation option is not visible as outlined in Step 1, please follow the alternative instructions detailed in Point 2 below.

1. Deactivating a Screen Pin in NowSignage

Follow these steps to deactivate a screen pin:

Log in to your NowSignage account.
Navigate to the project where your screen is located.
Go to the Screens section.
Locate the screen associated with the pin.
Edit the screen by either clicking on its name or selecting the pencil icon.
Click on the 'Actions' button in the top right corner.
Select 'Deactivate' from the dropdown menu.
A confirmation message will appear indicating that the PIN has been deactivated.

Once deactivated, the PIN is no longer associated with that device.

Android Devices:

If you wish to deactivate the PIN on an Android device:

First, deactivate the PIN in your NowSignage account following the steps above.
On the device, clear the app cache and data before entering the new PIN.

Important: If you do not complete this step, you will not be able to enter a new PIN.

2. Device-Specific Instructions to Deactivate a Screen PIN.

Devices such as LG, Tizen, and BrightSign Series 3/4 may not have the 'Deactivate' button available on certain models. If you do not see the option to deactivate the screen pin in the CMS, please follow these alternative steps:

Uninstall the NowSignage app from the device by following the specific instructions provided for your device model. - This action ensures the application cache is fully cleared.
Reinstall the NowSignage app on the device and enter the required screen PIN to connect a new device.

NowSignage Installation guides can be found on the following link

FAQ

PIN Security and Types
There are two types of Screen PIN used within NowSignage:
1. Alpha/Numeric PIN

An 8-character alpha/numeric PIN.
Each PIN is single-use.
Once activated, the PIN becomes locked to the specific screen it was used to provision.
A PIN cannot subsequently be reused to provision another screen.

2. Auto-Provisioning PIN

Auto-provisioning PINs are generated based on the screen's hardware.
The PIN is unique to the individual device.
Each PIN is therefore tied to a specific piece of hardware and cannot be used to provision another device.
This provides an additional layer of security by ensuring that a device's provisioning credentials are unique to that device.

Important: Once a PIN has been activated, it cannot be reused or transferred to another screen. If a new screen needs to be provisioned, a new PIN must be generated or obtained as appropriate.

Need Help?

If you experience any issues, please contact NowSignage Support for assistance.