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      How To Deactivate A Screen Pin

      How to deactivate a PIN from one screen for use on another screen.

      Overview

      Once a screen pin has been entered into a device, it becomes active and linked to that device. The pin cannot be changed or removed until it is deactivated in your NowSignage account.

       

      IMPORTANT: This action varies based on the device you are using. If you do not see the option to deactivate as described in Step 1, please refer to the alternative steps provided in Point 2 below.

       

      1. Deactivating a Screen Pin in NowSignage

      Follow these steps to deactivate a screen pin:

      • Log in to your NowSignage account.
      • Navigate to the project where your screen is located.
      • Go to the Screens section.
      • Locate the screen associated with the pin.
      • Edit the screen by either clicking on its name or selecting the pencil icon.
      • Click on the 'Actions' button in the top right corner.
      • Select 'Deactivate' from the dropdown menu.
      • A confirmation message will appear indicating that the pin has been deactivated.

       

      Once deactivated, the pin is no longer associated with that device. 

       

      Android Devices:

      If you wish to deactivate the pin on an Android device:

      • First, deactivate the pin in your NowSignage account following the steps above.
      • On the device, clear the app cache and data before entering the new pin.

      • Important: If you do not complete this step, you will not be able to enter a new pin.
       

      2. Device-Specific Instructions to deactivate a screen Pin.

      Devices such as LG, Tizen, and BrightSign Series 3/4 may not have the 'Deactivate' button available on certain models. If you do not see the option to deactivate the screen pin in the CMS, please follow these alternative steps:

      • Uninstall the NowSignage app from the device by following the specific instructions provided for your device model. - This action ensures the application cache is fully cleared.
      • Reinstall the NowSignage app on the device and enter the required screen Pin to connect a new device.

      NowSignage Installation guides can be found on the following link

       

      Need Help?

      If you experience any issues, please contact NowSignage Support for assistance.