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If you see the on-screen message: 'Time To Upgrade Your Browser,' it indicates that the browser on your device may not be compatible with Power BI, particularly on older models of:
- Samsung Tizen
- LG webOS
- BrightSign
Despite the general compatibility of the hardware. This limitation arises from the outdated versions of the internet browser (Chromium) that these devices use to access online content. Many newer applications require more recent versions of Chromium to function effectively, while older devices are confined to these outdated versions, leading to potential display issues.
Important Considerations
- Chromium Dependency: These devices depend on the Chromium browser engine to render links, dashboards, and various web-based content. Unfortunately, older models are restricted to earlier versions of Chromium, which may not be compatible with many newer applications.
- Hardware and Operating System Limitations: Each model of hardware, including Samsung Tizen, LG webOS, and BrightSign, is tied to a specific version of Chromium that corresponds to its operating system. Unfortunately, these devices often do not have the capability to upgrade to newer Chromium versions. As a result, this can hinder the performance and display of certain applications, leading to compatibility issues.
OS and Chromium Version Limitations:
- Samsung Tizen:
- Tizen 4: Chromium 56
- Tizen 6.5: Chromium 85
- Tizen 7: Chromium 94
- LG webOS:
- webOS 4.1: Chromium 53
- webOS 6.0: Chromium 79
- BrightSign:
- OS 8.0.x: Chromium 65
- OS 8.5.x, 9.0.x: Chromium 87
Testing Compatibility:
To test if a device supports a specific app, use the device’s built-in internet browser tool to open a link of the content. If an error message requests a browser update, this indicates that the Chromium version on the hardware is limited and unable to support that app.
Summary:
Compatibility issues are beyond our control unless manufacturers provide upgrades. Users of older devices must rely on manufacturers for software updates that include newer Chromium versions; without them, devices will remain on outdated versions, leading to challenges in accessing Power BI and other modern applications. Given the rapid advancement of web technologies, evaluating the feasibility of upgrading to newer hardware that supports current software standards may be advisable.
We recognise that compatibility issues can be frustrating, particularly when they depend on updates from device manufacturers. Users with older devices often find themselves waiting for these manufacturers to release software upgrades that include more recent versions of Chromium. Unfortunately, without these crucial updates, devices will continue to operate on outdated versions, which can hinder access to Power BI and other modern applications. Given the rapid evolution of web technologies, it may be worthwhile to consider upgrading to newer hardware that meets current software standards. Our goal is to ensure you have the best possible experience, which sometimes necessitates exploring new solutions.