NowSignage Installation Guides Middle East (ME) Server
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      Installing NowSignage for LG webOS (Middle East (ME) Server)

       

      • IMPORTANT INFORMATION: - This Installation guide is ONLY to be used for accounts hosted on the NowSignage Middle East (ME) platform. 

      Installation Guide

      You have two options in order to install NowSignage onto your LG webOS display, either through the NowSignage CDN or directly installing the IPK via USB. These options are shown below.

      Option 1 - Installation via the NowSignage CDN:

      (Recommended)

      webOS 3.2+

      • Click the “Home” button on the remote.
      • Navigate to the “Settings” page (the icon looks like a cog).
      • Navigate to “EZ Settings” and then “SI Server Settings”. 

      Enter the configuration below:

      Completing this action will download the IPK via our CDN.

      Wait until you receive the 'update complete' message and:

      • Click 'ok'.
      • Turn off the display using the remote control, then power it back on and allow a 30-second interval for the system to initialise.
      • You will notice a message appear in the top right corner indicating 'start to update application', followed by 'complete'. Once this process is finished, the NowSignage app will have been successfully installed on your LG display and will launch automatically.

       

      Option 2 - USB Installation:

      • Download the LG IPK by accessing: https://cdn.nowsignage.com/player/lg/me-central-1/latest.ipk

      • Rename the downloaded ipk, for example, 'latest.ipk' to com.lg.app.signage.ipk 

      • On your desktop, create a folder called application and add the ipk file into this folder.

      • Insert a USB flash drive into your computer, then create a folder named 'application' and place the renamed IPK file inside it, following the directory structure outlined below..

        • [USB_ROOT]/application/com.lg.app.signage.ipk

      • Insert the USB flash drive to the USB port of the LG webOS display.

      • On your signage device, enter the Server Settings menu:

      webOS 3.2+

      On the remote control, press the Settings button to open the Settings Menu .

      • On the Settings menu, set the following fields with the values provided.

        • Application Launch Mode - Local

        • Application Type - IPK

        • Local Application Upgrade - USB

      This action initiates webOS Signage to copy the app from the USB flash drive to the signage device’s local storage.

      Wait until you receive the 'update complete' message and:

      • Click 'ok'.
      • Turn off the display using the remote control, then power it back on and allow a 30-second interval for the system to initialise.
      • You will notice a message appear in the top right corner indicating 'start to update application', followed by 'complete'. Once this process is finished, the NowSignage app will have been successfully installed on your LG display and will launch automatically.

       

      NowSignage App Troubleshooting:

       

      Issue: 'ENCOUNTERED AND UNKNOWN ERROR COMMUNICATING WITH NOWSIGNAGE'

       

      Possible Causes: (in order of relevance)

      1. There is no internet or network connection to the device.

      2. Date/time is incorrectly set on the device.

      -------

      3. The app could not communicate with the NowSignage API.

      4. The PIN code is not associated with a Screen

       

      Solutions:

      1. Ensure the device has a working internet connection, use the device's web browser or other internet-based apps to confirm connectivity.

      2. Go into the date/time settings and set it to the current correct date/time.

      3. Ensure the requests are not being blocked by a corporate firewall. Please see our firewall rules guidance below.

      4. Ensure the correct PIN code has been added by verifying within the NowSignage platform. (check for additional character spaces entered in error)

       

      Firewall Guidance:

      Once the NowSignage application is installed on to a compatible device, to access content that powers the digital signage, we require access from the host network to various endpoints and URLs operated by NowSignage. As such, outbound routes will need to be available to api.me-central-1.nowsignage.com and media.me-central-1.nowsignage.com

      We will only perform HTTP connections via SSL/TLS (HTTPS) and will require port 443 is accessible on the domains stated.

       

      <api.me-central-1.nowsignage.com>
      <media.me-central-1.nowsignage.com>
      <pop.me-central-1.nowsignage.com>