Troubleshooting Steps To Fix Image and Video processing errors
An image or video may become corrupted for various reasons, preventing it from processing correctly. If you encounter an issue while uploading an image or video that results in continuous processing, refreshing the page will display an error message along with an error ID. Below, you will find some common causes of corruption and examples of corresponding error codes.
Broken Video:
Below is an error message for a broken video this video has no data and therefore has no file size therefore it is not possible to process.
Fix: Your video file is corrupted is it has no data, please re-download the video from the original source and reupload this.
Unsupported File Type:
This is an example of an error message received if a image is uploaded in an unsupported file type. This will not process as we do not support this file type.
Fix: Please convert unsupported file types into a file type which is supported, please see the full list below:
Support File Types:
Video Formats:.MP4.MOV.WEBM.AVI
Image Formats:.JPG.PNG.TIFF.GIF
https://knowledgebase.nowsignage.com/supported-file-types
Video exceeds maximum upload dimensions:
If the size of a video exceeds 8,192 x 8,192 in pixels dimensions you will receive a processing error message. These are the maximum dimensions of videos you can upload into NowSignage.
Fix: Resize your video into the dimensions which are supported and re-upload this.
If you are still receiving an error code and you can not resolve this from the guidance above, please make note of your image/video ID number and log a support ticket