To remove a license from a screen, you'll need to contact the orders team. This is necessary because only authorised personnel can make adjustments to licensing information to ensure security and proper management of licenses.
To initiate this process, please email orders@nowsignage.com for assistance. When you reach out, be sure to include relevant details such as:
- Account information
- Screen PIN
This will help the orders team address your request more efficiently.
Once the license is removed from the screen, you'll be able to proceed with any additional actions you need to take, such as reallocating the license to a different screen.
Further Reading: How to activate a license.