How To Remove A License From A Screen
To remove a licence from a screen, contact the NowSignage Orders team. Only authorised personnel can update licence allocations, helping keep your account’s licensing secure and accurately managed.
To initiate this process, please email orders@nowsignage.com for assistance. When you reach out, be sure to include relevant details such as:
- Account information
- Screen PIN
This will help the orders team address your request more efficiently.
⚠️ Fixed licence end dates:
A licence’s end date is fixed when it is first assigned to a screen. Removing or reassigning the licence does not change or extend this date.
When removed from a screen, the licence returns to the project's available stock as a Hybrid licence, retaining its original expiry date. Hybrid licences are grouped by expiry date in the available licences table, so you can check the remaining term before assigning one to another screen. Expired Hybrid licences are removed from stock. Licences that have never been assigned to a screen are unaffected.
Once the Orders team has removed the licence, you can assign it to another screen yourself when you are ready, provided it has not expired.
Further Reading: How to activate a licence.