By ensuring proper firewall configurations and URL whitelisting, organisations can guarantee uninterrupted operation of their digital signage solution with NowSignage.
Our hardware-agnostic approach ensures that the award-winning NowSignage application can be seamlessly installed on a variety of compatible media players and System-on-Chip (SoC) displays while maintaining optimal performance.
Required Network Access for NowSignage
Once the NowSignage application is installed on a compatible device, it must access various endpoints and URLs to retrieve and display digital signage content. To facilitate this, ensure that outbound routes are available to the following domains:
- <api.nowsignage.com> -- Used for communication between the NowSignage application and our cloud platform, including authentication, content scheduling, and device status updates.
- <media.nowsignage.com> – Hosts and delivers media content such as images and videos for playback on digital signage devices.
- <pop.nowsignage.com> (if using Proof of Play): Used to report playback data for Proof of Play functionality.
- <cloudfront-media.nowsignage.com> (if using Samsung Tizen displays): A CDN endpoint required for optimised media delivery on Samsung Tizen displays.
Note: All communication between the NowSignage application and these domains is conducted via secure HTTPS connections (SSL/TLS) over port 443.
WebSocket Connection for Content Triggers and Screen Sync
For accessing content triggers or screen sync features, ensure that the WebSocket protocol endpoint is whitelisted:
wss://hzu0g87zc0.execute-api.eu-west-1.amazonaws.com/production
This WebSocket endpoint is required for real-time updates and inter-device communication.
AWS IP Ranges & URL Whitelisting
The domains listed above resolve to AWS-hosted services, and AWS regularly updates its IP address ranges. To ensure seamless communication, rather than whitelisting static IPs, we strongly recommend whitelisting the above URLs. This guarantees that as AWS updates its IP allocations, the NowSignage application remains operational without requiring additional network configuration changes.
The current AWS IP Ranges can be reviewed at: AWS IP Ranges JSON. Clients should refer specifically to the eu-west-1 region to identify any changes that might impact connectivity.
Network Bandwidth Requirements
NowSignage is designed to be data-efficient by automatically compressing file sizes for images and videos. Content is only played once fully downloaded, minimising the need for constant data streaming and reducing overall bandwidth consumption.
- Minimum recommended network speed: 5 Mbps download speed per device
- For live streaming IPTV or real-time dashboards: A stronger and more stable connection is advised
If a digital signage device is configured to connect via a proxy server for security reasons, NowSignage does not block proxy access to its CDN, ensuring continued functionality.
Troubleshooting Network Connectivity Issues
If experiencing network-related issues with NowSignage, please review the following:
- Verify that all required URLs are whitelisted in the firewall and network security policies.
- Monitor network logs for any blocked IP addresses.
- Cross-reference blocked IPs with the AWS IP Ranges JSON:
(AWS IP Ranges JSON) to determine if they are related to NowSignage services.
NowSignage is compatible with hardware that meets the following minimum specification:
● Android: v5.1 or above
● LG WebOS Signage: v3.2 or above
● BrightSign: HD, XT & LS Ranges
● Windows: Windows 8 or above (64 Bit)
● MAC: OS X 10.10 Yosemite and above
● Samsung Tizen: SSSPv6+ & Tizen 4.0 +
● Web URL: Any modern web browser (Chrome)
