NowSignage App Troubleshooting
The “Failed to find a Screen with that code” error on your screen, typically indicates that the NowSignage PIN entered is not recognised by the system. This might happen for several reasons:
What It Looks Like on the Screen:
Common Causes
Typographical Error:
- Double-check the PIN you entered for mistakes.
- Ensure there are no extra spaces or incorrect characters.
Incorrect PIN Assignment:
- The PIN might not be assigned to any screen in the NowSignage admin interface.
- Check your NowSignage dashboard to confirm that the PIN exists and is associated with the intended screen.
Network or Sync Issues:
- If the device isn’t synced with the NowSignage server, it may fail to recognise even a valid PIN.
Steps to Fix
Recheck the PIN:
- Verify the correct PIN from the NowSignage admin portal.
Refresh the Device:
- Restart the device displaying the error to ensure it syncs with the server.
Contact Support:
- If the issue persists, contact NowSignage support for help.